Legal

Terms of Service

Effective: 20 July 2026  ·  Version: 1.0  ·  Governing law: Sierra Leone

1. Who these terms bind

These terms form a binding agreement between us and:

• Schools and institutions that register for the platform, and the Ministry where it uses national modules;
• Individual users — administrators, teachers, staff, parents and students — who sign in under a school's account;
• Visitors to our public websites.

If you accept these terms on behalf of a school, you confirm you are authorised to bind it. Where a user is a child, the school and the parent or guardian are responsible for the child's use.

2. Accounts and security

• Account details must be accurate and kept current.
• You are responsible for activity under your account. Do not share credentials.
• Tell us promptly at [email protected] if you suspect unauthorised access.
• Schools are responsible for who they grant access to, and for revoking it when staff leave. Administrator accounts can read sensitive records about children — treat that access accordingly.
• We may require two-factor authentication on privileged accounts.

3. Acceptable use

You must not:

• Access records you are not authorised to see, including another school's data;
• Probe, scan, or attempt to breach the platform's security, or circumvent tenant isolation or access controls;
• Upload malware, or content that is unlawful, defamatory, harassing, or harmful to a child;
• Use the platform to collect personal data for a purpose unrelated to education;
• Extract data in bulk by scraping or automated means, except through interfaces we provide;
• Resell, sublicense or white-label the service without our written agreement;
• Interfere with the service's operation or place unreasonable load on it;
• Misrepresent your identity or your authority to act for a school.

Security research. Good-faith testing that is reported responsibly to [email protected], and that does not access, alter or exfiltrate other people's data, will not be treated as a breach of this section and we will not pursue you for it.

4. School data and ownership

• The school owns its data. Student records, marks, attendance, staff files and uploaded content remain the school's property. We claim no ownership.
• The school grants us a limited licence to host, process, transmit, back up and display that data solely to provide the service and as instructed.
• We do not sell school data or use it for advertising, and we do not use identifiable student data to train AI models.
• We may produce aggregated, anonymised statistics that cannot identify any individual or school, for research, national reporting and improving the service.
• Schools are responsible for the accuracy and lawfulness of what they enter, and for having a lawful basis to collect it.
• Export. A school may export its data at any time while its account is active, and for 30 days after termination.

5. Our intellectual property

The platform's software, design, documentation and trade marks belong to us or our licensors. Subject to these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to use the platform for its intended educational purpose during your subscription.

Components of the platform released under an open-source licence are governed by that licence, which prevails over this section for those components.

You may not copy, decompile, or reverse-engineer the platform except to the extent that restriction is prohibited by law.

6. Fees and payments

• Fees, currency and billing cycle are as stated in your subscription or order.
• Payments may be processed through our payment partner; their terms apply to the payment transaction itself.
• Unless stated otherwise, fees exclude applicable taxes and levies, which you are responsible for.
• We may suspend access for accounts materially overdue, after written notice and a reasonable opportunity to pay. We will not delete a school's data for non-payment without giving at least 30 days' notice and an opportunity to export it.
• Fee changes take effect at the next renewal, with at least 60 days' notice.
• Except where required by law, fees already paid are non-refundable.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service unless a separate service level agreement says so. We may perform maintenance, and will give advance notice of planned downtime where practicable.

The platform is designed to keep working offline and to sync when connectivity returns. Offline work is held on your device until synced — signing out or clearing browser data before syncing will discard it.

Support is available at [email protected] during business hours in Sierra Leone.

8. Third-party services

The platform integrates with third parties — payment processing, messaging, storage, maps and AI providers. Their services are governed by their own terms. We select them carefully and bind them contractually, but we are not responsible for their acts beyond our obligations in the Data Processing Agreement.

9. AI features

Some features generate content using artificial intelligence — lesson plans, summaries, teaching suggestions, marking support.

• AI output may be inaccurate. It is a draft for a qualified human to review, never a finished record.
• You remain responsible for decisions. Grades, discipline, admission, progression and any other decision affecting a student must be made by a person. Do not delegate them to AI output.
• We do not warrant that AI output is accurate, complete, curriculum-aligned or fit for a particular purpose.
• Do not enter data into AI features that you would not be comfortable sending to a third-party provider — in particular, medical or welfare details about a child.

10. Disclaimers

To the fullest extent permitted by law, and except as expressly stated in these terms or a signed agreement, the platform is provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be error-free or uninterrupted, or that it will meet every requirement.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory data protection law.

11. Limitation of liability

Subject to the paragraph above:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or anticipated savings.
• Our total aggregate liability arising out of or relating to these terms in any 12-month period is limited to the amount you paid us for the service in the 12 months preceding the event giving rise to the claim, or USD 500 where no fees were paid.
• You are responsible for keeping your own records. While we maintain backups, we are not liable for loss of data you have not exported, and the platform is not a substitute for a school's own record-keeping obligations.

These limits reflect the allocation of risk between us and are a basis on which we set our fees.

12. Indemnity

You will indemnify us against third-party claims arising from: your unlawful use of the platform; content you upload; your breach of these terms; or your failure to have a lawful basis for personal data you enter. This does not apply to claims caused by our own breach or negligence.

13. Suspension and termination

• A school may terminate at any time on written notice; fees already paid are not refunded except where required by law.
• We may suspend or terminate for material breach that is not remedied within 30 days of written notice.
• We may suspend immediately, without prior notice, where continued access poses a serious and imminent risk to the platform's security or to a child's safety. We will tell you why as soon as we can and restore access once the risk is resolved.
• On termination, the school may export its data for 30 days. After that we delete it within 90 days, save where law requires retention. Sections 4, 5, 10, 11, 12 and 15 survive.

14. Changes to the service and these terms

We develop the platform continuously and may add, change or remove features. We will not make a change that materially degrades a core function of a paid subscription without at least 60 days' notice.

We may update these terms. For material changes we give at least 30 days' notice by email and in the platform. If you do not accept a material change, you may terminate before it takes effect. Continuing to use the platform after that date means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of Sierra Leone, and the courts of Sierra Leone have exclusive jurisdiction, without prejudice to any mandatory consumer or data protection right you have in your country of residence to bring proceedings there or complain to your local authority.

Before commencing proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion for 30 days, starting with written notice to [email protected].

16. General

• Entire agreement. These terms, the Privacy Policy, the Data Processing Agreement and any signed order form are the whole agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest continues in force.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign without our written consent. We may assign to a successor of our business, on notice.
• Force majeure. Neither party is liable for failure caused by events beyond reasonable control, including power or network failure, natural disaster, epidemic or civil disruption.
• No third-party rights beyond those expressly stated.
• Notices to us: [email protected]. To you: the email on your account.